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Student Complaint Policy: Glossary

An expression of dissatisfaction regarding a department, service, process, student, employee or administrative action of Ashland University that is inconsistent with a rule, policy or established practice of Ashland University. Any individual who submits a complaint may be referred to as the complainant. Student complaints may be formal or informal in nature, as described below.

For current students: A student complaint submitted via the webform in the AU portal for official university resolution.

For former students: A student complaint submitted to the Executive Director of Institutional Effectiveness via the completed student complaint form (available in PDF form) for official university resolution.

A student complaint for which resolution is sought through discussion with the individual(s) involved with the problem in question or other unofficial means.