Overview
Our IT staff members and student workers are committed to meeting the technological needs of Ashland University students, faculty and staff members at all AU locations. We use a centralized Help Desk to receive and route trouble reports and rectify campuswide issues quickly when they arise.
We support current technologies, while always looking forward to new and emerging technologies that can benefit the university community. Our bi-annual customer satisfaction survey also gives us insights for improving our operations and services.
We participate on several committees designed to help with communications, customer service, technology integration and adoption and change management as well.
We look forward to serving you and look forward to hearing your recommendations for new technologies and services.
For detailed IT information, current students, faculty and staff can visit the Information Technology page on the AU Portal.
Hours
Patterson Help Desk Hours
Monday – Friday: 7:30 a.m. – 6 p.m.
Saturday: 8 a.m. – 1 p.m.
Sunday: Closed
Library Help Desk Hours
Monday – Friday: 9 a.m. – 7 p.m.
Saturday: Noon – 4 p.m.
Sunday: Closed
Public Student Computers
AU has several computer facilities available so students can use the software and hardware they need to be successful in their classes.
- 130 Andrews Hall: There are a small number of workstations with black-and-white printing available.
- Student Center: Several workstations with black-and-white printing are located throughout the building, which is open 24 hours a day.
- Library: Workstations are located on each floor of the library. Both black-and-white and color printing are available.
- College of Nursing and Health Sciences: Workstations with black-and-white printing are available on both floors of the building.
Requirements and configurations for students to purchase based on their major can be found on the Information Technology page on the AU Portal.
