Terms Related to Students
An individual who is currently enrolled full- or part-time at Ashland University; alternatively, an individual who was enrolled at Ashland University within the previous two semesters (one academic year) when the underlying circumstances of the complaint first occurred and who has not been suspended, dismissed or otherwise required to reapply for admission.
An individual who was previously enrolled full- or part-time at Ashland University but has not been enrolled for the previous two semesters (one academic year) and no longer has login access to the AU portal.
Terms Related to Student Complaints
An expression of dissatisfaction regarding a department, service, process, student, employee or administrative action of Ashland University that is inconsistent with a rule, policy or established practice of Ashland University. Any individual who submits a complaint may be referred to as the complainant. Student complaints may be formal or informal in nature, as described below.
For current students: A student complaint submitted via the webform in the AU portal for official university resolution.
For former students: A student complaint submitted to the Executive Director of Institutional Effectiveness via the completed student complaint form (available in PDF form) for official university resolution.
A student complaint for which resolution is sought through discussion with the individual(s) involved with the problem in question or other unofficial means.